Frequently Asked Questions

What is The Balloon Diaries?

We're a married couple sharing our love of balloons with the world. We believe no celebration, no matter how big or how small, is complete without a balloon. We have been searching and shopping for years to curate the best balloons at the best prices.

Where are the balloons shipped from?

We work with suppliers and manufacturers around the globe so it would depend on which balloons you order. We currently ship from Asia, North America, and Europe.

Where do you ship to?

We can ship worldwide! Shipping times can vary depending on your location but we will make sure to get your package to you as soon as possible.

How do you find the balloons?

We are party-planning balloon connoisseurs that have been searching for years to find the best and most creative balloons for the most affordable prices. You can take advantage of our experience by shopping our hand-picked collections or keeping up to date with our blog! 

How much is shipping?

Standard shipping is FREE to most locations! There are some exceptions but we are continuing to work with our shipping partners to get free shipping to everywhere that isn't covered yet. We also Expedited Shipping for an added fee.

How long will shipping take?

We use the most economical shipping options in order to provide the best possible prices to our customers. In most cases, packages are shipped out within 1 business day and take between 14-30 days to reach their destination so plan accordingly.

We can arrange for faster shipping if needed. Please contact us at for shipping options and prices.

Do you offer volume/wholesale discounts?

We do! Please reach out to for wholesale inquiries and minimum order volumes.

How do you get such great prices?

Through research and determination! We have worked with some of these suppliers for years and are passing on our discounts to our customers. We also work directly with manufacturers to ensure we have to best price.

What is your refund and/or privacy policy?

Please see the links at the bottom of each page to be taken to our privacy/refund policies as well as terms of service.

Do you offer custom balloons?

Not yet, unfortunately. However, we're in the process of figuring out a way to offer that so stay tuned! Subscribe to our newsletter to be the first to find out when our custom service launches.